Your Privacy Matters
At Sideways Tours Pty Ltd, we’re committed to protecting your personal information and ensuring that your experience with us is safe, transparent, and enjoyable, from your first website visit to your last wine tasting.
1. About Us
This policy applies to Sideways Tours Pty Ltd (ABN: 82 686 290 924), a business registered in Western Australia and operating tours in Perth and regional areas including Swan Valley, Margaret River, and the Great Southern.
Our website: www.sidewaystours.com.au
Our contact page: www.sidewaystours.com.au/contact-us/
2. What Personal Information We Collect
We may collect the following personal information, either directly from you or through our website forms:
- Full name
- Email address
- Phone number
- Dietary preferences or allergies (for tour planning)
- Booking preferences (dates, group size, private/custom options)
Information is collected via secure forms hosted on our website or through third-party booking platforms.
We do not collect or store sensitive financial information such as credit card numbers. All payments are processed externally (see Section 5).
3. How We Use Your Information
We use your personal information for purposes including:
- Responding to enquiries and confirming bookings
- Organising and tailoring your tour experience
- Communicating logistics and itinerary details
- Ensuring guest safety and comfort
- Complying with legal obligations (e.g. insurance, safety reporting)
We do not sell or share your personal data with third-party advertisers or marketing databases.
4. Website Analytics & Cookies
We use Google Analytics and Meta (Facebook) Pixel to gather anonymised data about how visitors use our website. This helps us improve usability and content relevance.
These tools may use cookies or similar technologies to track your browsing activity on our site. You can manage or disable cookies through your browser settings.
No personal identification is collected via cookies unless you explicitly provide it through a form.
5. Payments and Booking Platforms
Bookings and payments are managed via Rezdy, a secure third-party platform with its own Privacy and Security Policy, compliant with Australian standards.
Sideways Tours does not store or access your payment details at any stage.
7. Disclosure of Personal Information
We may disclose your information to:
- Tour partners (e.g. wineries or restaurants) only when required to meet specific guest needs (e.g. dietary requests)
- Insurance providers or legal authorities only if required by law or in the case of an incident
No other disclosure is made without your consent.
7. Your Rights Under Australian Law
Under the Australian Privacy Act, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your data when no longer necessary
To exercise any of these rights, please contact us via the form on our Contact Us page. We respond to privacy-related requests within 30 calendar days.
8. Data Security
We take all reasonable technical and organisational measures to protect your personal data from:
- Loss or theft
- Unauthorised access or disclosure
- Modification or destruction
Website data is transmitted via HTTPS and stored on secure Australian-based servers where possible.
9. Eligibility to Book
Bookings must be made by individuals aged 18 years or older.
Guests under 18 may participate in tours only under the supervision of a responsible adult.
Please note: Some venues serving alcohol may request to see a valid photo ID. If you are unable to provide it, you may not be served. This is a requirement under Australian liquor licensing laws, and Sideways Tours is not responsible for any refusal of service.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. Any significant changes will be clearly indicated on this page with an updated effective date.
10. Contact Us – Privacy Enquiries
For all privacy-related enquiries, complaints, or access requests, please use our contact form.